What makes effective training?
by Suzanne Orme
Deciding how much and what type of health, safety and environmental training to conduct in your workplace can be a daunting task. Here are 5 tips to guide you through the maze.
1. Focus on high risk
Refer to the site’s Hazard/Aspect Register or Risk Register to establish the workplace tasks that may result in harm to people and the environment. Determine the roles or job function of people commonly undertaking those tasks. For high risk activities there should be written procedures that outline the steps to take and the operating criteria that must be in place. These can form the basis of the training program.
2. Make the training measurable
Develop competency criteria for each of the high risks tasks that may cause harm. Ask “What should any person be able to do before they are allowed to work without supervision? What do they need to know? What level of language, literacy, and numeracy is required for them to function effectively?” Create a minimum set of performance criteria and a method of assessing individuals against them. For example: an observational checklist or a verbal or written test.
3. Cater for individual differences
Individuals who will be acting in the above roles may have been assessed as having skills and knowledge at a lower level than the minimum acceptable standard. Decide on the best method to address any identified weaknesses. Different approaches include one-to-one supervision or mentoring, tool box talk, an in-house group training course or a public training course by a Registered Training Organisation (RTO).
Recognise existing knowledge, skills and job-related experience when planning the approach to training and assessment. Develop training materials that are tailored to the learner’s level of LLN. In mixed groups this can be a challenge so include alternative techniques to support those with LLN difficulties.
4. Keep records
Keep records of the results of competency assessments and the actions taken when the learner was regarded as not yet competent. Retain records of training content, training provider’s qualifications and participant’s names. Even if the training is a simple “toolbox talks” you must keep a list of attendees with their signatures to confirm that they received the training.
Remember: “If there are no records, it didn’t happen”
5. Evaluate the effectiveness of the training
All elements of the training program should be evaluated to determine whether the goals of the training have been met. Are people competent? Have there been any incidents or near misses? Are people aware of how their workplace tasks may cause a significant environmental impact? Change the training content, techniques or provider to correct any weaknesses or deficiencies so that the training program improves over time.
Enviroease has 18 years experience delivering on-site customised courses direct to clients. We also deliver Nationally recognised management system training (ISO14001:2015; AS/NZS4801:2001 and ISO19011 auditor training) on behalf of Exemplar Global accredited Registered Training Organisations.
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Article reviewed to update the last section on experience and newer versions of international standards.